Support

Activation, billing, and workstation help.

Production support should include clear paths for licence activation, machine resets, failed payments, installer downloads, and bug reports.

Machine reset

If a workstation is replaced or rebuilt, support can clear the old binding after checking the subscription account.

Stripe Customer Portal should handle payment method updates, invoices, cancellation, and seat changes once connected.

Useful reports include app version, Windows version, project type, media format, telemetry source, and a screenshot of the workspace.

Sightlock is designed around local project folders. Subscription validation uses licence/account state, not wholesale upload of drone archives.