Sightlock privacy policy

1. Local Project Files

Sightlock is a desktop workstation for drone inspection and survey workflows. Source drone media, telemetry files, project folders, GIS layers, exports, and screenshots stay in customer-selected local or network folders unless you deliberately upload, email, export, or share them.

2. Account And Licence Data

The online account system may store your name, email, company, subscription status, licence key, active-device allowance, hashed machine identifier, machine label, machine status, recent heartbeat timestamps, support status, attribution source, and dashboard notes needed to operate the licence and support system.

3. Trial And Enquiry Forms

If you submit a trial or enquiry form, Sightlock may store your contact details, selected business or product, message, source, UTM campaign, referrer, landing page, created time, and internal lead status. Sightlock and Private Buyers enquiries are routed separately in the owner lead desk.

4. Billing

Stripe processes paid subscriptions, payment methods, invoices, checkout sessions, billing portal sessions, and subscription events. Sightlock stores Stripe customer, subscription, checkout, invoice, and payment status identifiers needed to connect billing to licences. Sightlock does not store full card numbers in the website or desktop app code.

5. Email

Microsoft 365 handles human inboxes for Oliver and enquiry mailboxes. Resend handles transactional product email such as trial keys, reminders, expiry notices, enquiry notifications, and optional inbound email mirroring. Email records may include sender, recipients, subject, message body, timestamps, provider event IDs, and delivery metadata.

6. Authentication, Hosting, And Protection

Supabase provides magic-link authentication and database storage for account and licence data. Cloudflare Pages and Workers host the website and APIs. Cloudflare Turnstile helps protect trial and enquiry forms from automated abuse. Cloudflare may process IP address, browser, request, and security signals needed to operate and protect the site.

7. Support Information

If you ask for support, you may choose to provide screenshots, app version, operating system, logs, sample files, workflow descriptions, or project details. Only provide files or details you are allowed to share.

8. How Information Is Used

Sightlock uses collected information to provide trials, send licence keys, manage subscriptions, validate active machines, prevent repeated trial abuse, route enquiries, reply to support, improve product reliability, and understand which channels bring customers to the product.

9. Sharing

Sightlock uses service providers including Microsoft 365, Supabase, Stripe, Resend, and Cloudflare. Information may be processed by those providers only as needed to run email, authentication, billing, database, hosting, security, and support workflows. Sightlock does not sell customer project files or contact lists.

10. Retention

Account, billing, licence, machine, and support records are kept for as long as needed to provide the service, meet accounting obligations, resolve disputes, prevent abuse, and maintain operational history. Support or enquiry records can be cleaned up when no longer needed.

11. Your Choices

You can request account help, correction, export, or deletion by contacting Sightlock. Some records may need to be retained where required for billing, security, legal, or abuse-prevention reasons.

12. Cookies, Analytics, And Attribution

Sightlock may use essential browser storage for account sign-in, checkout, protected downloads, form security, and source attribution. Any future analytics should stay practical, privacy-conscious, and tied to understanding which search, referral, AI-search, or campaign sources bring customers to the site. See the cookie and analytics note.

13. Contact

For privacy questions, contact oliver@sightlock.co.nz, email enquiry@sightlock.co.nz, or use the support form. Sightlock is operated from Christchurch, New Zealand.