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Refunds and cancellation

This page needs final policy approval before public launch. It should match the Stripe Billing and Customer Portal configuration.

Draft topics to cover

First month free trial and when billing starts.
Monthly cancellation policy and when access ends.
Failed payment grace period and recovery.
Refund handling for accidental renewal, duplicate seats, or unresolved activation failure.
How customers change seat quantity or update payment details through the billing portal.