Trust
Sightlock is being built as a professional desktop app and repository layer for organisation-wide drone media archives. Subscription licensing verifies entitlement without turning every customer archive into a cloud upload.
The product positioning is local-first: Sightlock indexes and remembers geometry, thumbnails, telemetry metadata, missing-file state, and project context for desktop workflows rather than uploading entire drone archives by default.
The launch model is first month free, then NZD $30/month for one active workstation and NZD $25/month for each additional active workstation. One account licence key covers the paid device allowance, with customer-managed deactivation and support-assisted resets for genuine hardware changes.
Customers can start without payment information. The signup path is designed to require email delivery, anti-abuse checks, and machine-trial memory before real public key creation opens.
Public product pages stay crawlable for customers and search engines. Customer billing, machine bindings, licence keys, owner reports, and support data stay behind authenticated APIs.
Useful support paths include machine reset, checkout/billing help, failed imports, missing media, telemetry source review, export issues, and repository setup for teams with shared folders.
The public download path is intentionally protected until the app lane proves code signing, manifest integrity, checksum proof, update channels, and rollback behaviour.
| Surface | Launch approach |
|---|---|
| Public website | Open, crawlable marketing/docs/demo pages with structured metadata, sitemap, and AI-readable product briefing. |
| Customer account | Protected sign-in for licence key, billing portal, active-device allowance, bound machines, trial status, and subscription state. |
| Owner dashboard | Admin-only view for customers, trials, subscriptions, payment issues, machine bindings, attribution, and support history. |
| Human inboxes | Microsoft 365 mailboxes for real conversations from addresses such as enquiry@sightlock.co.nz and oliver@sightlock.co.nz. |
| Automated email | Transactional licence-key, trial-reminder, expiry, and billing emails sent through a dedicated email delivery service. |
| Abuse protection | Public signup and account APIs are designed for anti-abuse checks, rate limits, signed webhooks, and no-card trial machine memory. |
| Release workflow | Beta and stable channels, protected downloads, manifest proof, SHA256 checksums, and rollback process documented before public installer launch. |
| Area | Expected launch position |
|---|---|
| Media storage | Local project folders remain the source of truth. Cloud services are for subscription/account state unless a future cloud sync feature is deliberately added. |
| Billing | Stripe subscriptions with first-month trial, one account licence, and discounted additional active workstations. |
| Entitlement | Supabase-backed subscription, account licence, device allowance, client-safe entitlement payloads, and machine binding in the desktop app. |
| Installer | Signed Windows installer, release manifest, SHA256 hash, and public download only after release preflight passes. |
| Security contact | Public vulnerability and support contact is published at /security/, with responsible disclosure guidance. |
| Privacy and terms | Reviewed privacy, terms, refund/cancellation, cookie/analytics, and support language before paid launch. |
Beta/stable channels, installer manifests, checksums, rollback, and code-signing plan.
View release workflowEssential storage, Turnstile/security signals, attribution, and future analytics disclosures.
Read cookie noteHow to report vulnerabilities, account issues, and protected-download problems.
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